FAQ

How does our service work?

The PRELOVED CLUB resale marketplace operates similarly to familiar platforms like Ozon or Lamoda, with one key difference: we sell only original products from luxury and premium brands such as Hermès, Chanel, The Row, Dior, Louis Vuitton, Miu Miu, and similar labels. Our assortiment includes both preloved pieces from high-end brands and brand-new items with tags. You can explore our product catalog via our mobile app, available for download through the link.

The purchasing process generally consists of the following steps:
1) Seller Confirmation. After receiving a request from the buyer, the seller confirms the lot’s availability;
2) Buyer Payment. If the lot is available, the buyer proceeds with payment via the "Secure Transaction" system. Once paid, the funds are temporarily held by our partner bank on the buyer’s card;
3) Seller Shipment. After payment, the seller sends the lot to PRELOVED CLUB via their preferred shipping method for authenticity verification* and to ensure it matches the listed specifications; *Third-party authentication services may be engaged if needed.
4) Authentication and Buyer Shipment. Within 1–3 business days after the item arrives at PRELOVED CLUB, we conduct an expert evaluation. Upon successful verification, we ship the lot to the buyer;
5) Receipt and Buyer Verification. After the buyer receives and successfully verifies the lot’s, the partner bank releases payment to the seller under the secure transaction system.
Selling Purchase